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Store Policy

Customer Care

Balloonable LDN believe in utilising the highest quality stock to produce unique products for all occasions. 

A selection of our helium balloons can be delivered UK nationwide as a balloon in a box. These balloons arrive inflated & ready to hand over to your loved ones, creating the perfect gift!

Balloonable LDN currently deliver all hot air balloons & hat boxes to London postcodes only. All hot air balloons are bagged and delivered right to your doorstep.

For party /wedding hire items, balloon arches or garlands, please visit our Decor Hire page & have a browse! You can contact us through our Contact Page to discuss quotes & ideas for any party! Please note, party setups are available in London only.

Privacy & Safety

Our privacy policy outlines how Balloonable LDN uses & protects any information that you give us when you use this website or purchase our products through Instagram.

Balloonable LDN is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Balloonable LDN may amend this policy from time to time, with all changes being reflected on this page. You should check this page from time to time to ensure that you are happy with any changes. Please do not purchase our products if you are not happy with this privacy policy.

Information we may collect includes:

  • Name(s) & payment details

  • Contact information including email address and/or contact number

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

The above information is required in order for us to be able to understand your needs as a customer & provide the best possible customer service,. In addition to this we require the above information, particularly, for the following reasons:

  • To process your order  effectively and accurately

  • Internal record keeping for order history

  • We may choose to use the information to improve our products & services in the future

  • We may choose to send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Please note, you will only receive these emails if you are signed up to our mailing list.

  • We may choose to use your information to contact you for market research purposes. We may contact you by email or DM. We may use the information to customise our social media & website to meet your needs. We will not disclose any personal information publicly without your permission.

We must retain personal data for no longer than is necessary. What is necessary will depend on the circumstances of each case or purchase, considering the reasons that the personal data was obtained, but should be determined in a manner consistent with data retention guidelines. Data will be processed and stored when necessary to deliver our products or services.

Any direct marketing material, as mentioned above, will be sent electronically to recipients who have an existing business relationship with Balloonable LDN, for example through prior purchases or contact.

Balloonable LDN will only retain your information for as long as you are a customer.

In order to meet any legal or regulatory requirements, prevent fraud, resolve any potential disputes, prevent abuse or to overall enforce our Terms & Conditions, we may keep hold of some of your information, only where necessary. Please contact our Customer Services team at info@balloonableldn.co.uk if you no longer wish to be a customer.

You may want to have the option to choose to restrict the collection and/or usage of your personal information in the following ways:

  • Whenever you are required to fill in a form on our website, click to indicate that you do not want the information to be used by us for any promotional purposes.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@balloonableldn.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at info@balloonableldn.co.uk.

If you believe that any information we are holding on you is inaccurate, please email us as soon as possible. We will work as fast as possible to rectify any errors in records we hold.

Our Use of Cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Payment Methods

We currently accept:

All major credit/debit cards

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