top of page

Shipping & Returns

Shipping Policy

Due to current circumstances, many of our courier companies are overwhelmed therefore cannot guarantee that your delivery will arrive on the nominated day. We currently use Royal Mail, DPD & DHL as our trusted couriers.

Balloons do not like to be held in transit for long periods of time & should be with the courier for the shortest amount of time possible. We recommend selecting a delivery date for balloons the day prior to your event to account for any delays & avoid disappointment.

All our parcels are tracked & we are more than happy to check the status of your order. Please email or DM us with your order number, should you need to contact us. Given the current circumstances, many couriers are not asking for a signature & therefore we will accept their record of delivery through a scanned barcode & signature by them on your behalf. At present, this will confirm proof of delivery for all deliveries until further notice & guidelines are released from the government.

Shipping options are as follows:

In-house Balloonable LDN drivers for London postcodes ONLY.

Royal Mail 1-2 Working Days nationwide.

Royal Mail Next Day Delivery nationwide.

DPD Next Day Delivery nationwide.

All London deliveries will be delivered by in-house Balloonable LDN drivers. Please note, once your order has been placed, we will be unable to amend your shipping date/address.

Return & Exchange Policy

We are unable to accept returns of orders. Due to their nature, they are perishable & individually created for each customer, therefore, cannot be reused or resold by us. If your items are faulty this does not affect your statutory rights.

Due to the perishable nature of our products, sometimes they may arrive not looking as intended. All of our balloons are assembled by The Balloonable Team who double, triple check all items before they leave us. We are unable to hold responsibility for any items damaged in transit.

Balloonable LDN understand that sometimes events need to be cancelled or postponed. If you would like to cancel a product order we require 72 hours notice. Any product orders cancelled after this will result in payment becoming non-refundable.

All set up deposits need 2 weeks minimum notice from your event date if you would like to cancel. Deposits after this time become non-refundable.

 

If you would like to postpone your order to a later date, please email us, DM us on Instagram or complete a contact form within 72 hours of the order date and we will be happy to accommodate (subject to date availability) at no additional charge.

bottom of page